Refund and Cancellation Policy

Effective Date: [20/01/25]

1. Order Cancellation

You may cancel your order within 24 hours of placing it, provided it has not yet been shipped. To cancel, please contact us at info@ink-spiration.co.za.

2. Refund Eligibility

We offer refunds for items that are defective, damaged, or incorrect upon arrival. Refund requests must be made within 14 days of delivery.

3. Return Process

To initiate a return, please contact our support team at info@ink-spiration.co.za with your order details and reason for return. Returned items must be unused and in their original packaging.

4. Refund Processing

Approved refunds will be processed within 5 business days after receiving and inspecting the returned item. Refunds will be issued to the original payment method.

5. Non-Refundable Items

Certain products, such as perishable goods, gift cards, or personalized items, are non-refundable. Please check product descriptions for specific refund policies.

6. Shipping Costs

Shipping costs for returns are the responsibility of the customer unless the item received was defective or incorrect.

7. Contact Us

If you have any questions about our refund and cancellation policy, reach out to us at info@ink-spiration.co.za.